The National Careers Service is changing

The government is creating a new service which offers support and advice for jobs and careers. This will be called the Jobs and Careers Service (JCS). 

Due to this, changes are being made to the National Careers Service website.

How the service is changing

As part of the changes, from 1 October 2026 the current face-to-face element of the National Careers Service will move over to the Department for Work and Pensions (DWP) Careers Service. This means careers advice in England will be delivered through careers advisers within DWP for adults (and those who are under 18 and eligible).

Careers advice for young people will continue to be delivered through schools and colleges.

This website (the National Careers Service) will continue to remain live and offer information and digital tools to help people of all ages with their careers.

Their name is changing

From 1 October 2026, the National Careers Service website will change its name to ‘Get careers information and advice’.

They’ve used guidance set out by the Government Digital Service to create their new name, and they've tested it with users of the service.

Their URL will remain the same and all existing links to the site will continue to work.

They might make further changes in the future, as they adapt their service to their users' needs.

The look and feel of their website is changing

From 1 October 2026, they’re updating the look and feel of their website. 

The website will continue to work in the same way, but will feature the more familiar GOV.UK brand.

What they still offer

You'll still be able to get advice and information on this website, for example you can still:

• explore careers and find out about different job sectors, roles and requirements
• discover your skills and find out which jobs and sectors would suit you the most
• find a course near you or consider a training opportunity

The government has created a new Jobs and Careers Service

The new Jobs and Careers Service (JCS) features a digital site, Work Hub, which hosts the following tools:

• an AI work assistant
• a CV builder tool
• the ‘find a job’ service

Through a digital, telephony and appointment-based service, the DWP Careers Service can help you if you're over 18, or aged under 18 but eligible to access this service.

For example, they could help you when:

• you’ve applied for jobs, but do not feel like you’re getting anywhere
• you want to change jobs, but you’re not sure how to do that
• you spend time looking at jobs, but rarely apply
• you need support standing out from other applicants

If you're under 18 years old and are not in education, employment or training, you may still be eligible for the help offered by the Jobs and Careers Service.

How you get additional support is changing

From 1 October 2026, the way you get additional support relating to jobs and careers advice will change. Instead of contacting the National Careers Service, your options will depend on your age and your situation.

As part of the changes to the National Careers Service website, you’ll no longer be able to chat online, contact via email, arequest a call or send them post.

If you’re under 18 years old and still in school or training, you’ll need to speak to the careers adviser in your school, college or training provision to get careers guidance. If you’re not sure who that is, speak to a teacher.

You can also contact the DWP Careers Service to speak to a careers adviser if you’re under 18 years old and not in education, employment or training.

If you’re 18 or older, you can contact the DWP Careers Service to get support from a dedicated careers adviser.

They’ll update their contact us page with information about your options.